Can I Change My Tradify Username?

Topic

A Tradify username is the unique identification assigned to each individual user account that is required (along with a password) when logging into both the Tradify web and mobile apps.

By default, the email address you enter for an account will be used as the account’s unique username. However, it is possible to customise usernames by de-selecting the Use Email Address as Username option when setting up new users.

Note: If the email used for a new staff member has already been used for another Tradify account previously, this username will not be available and an alternative will be suggested.

Although we don't offer the ability to change usernames within Settings, our support team can assist you to update an account’s username if necessary.

If you'd like to change a username, please contact our support team with the following information:

• The name, username and linked email of the staff member you need to update.
• The new username you would like to assign to this staff member

Note: Usernames must be unique across our platform. If the requested username has already been taken by another user, you will be asked to choose something different.

Signing in with Access Evo

If your team signs in to Tradify through Access Evo, your Tradify username is linked to the email address used for your Access Evo sign-in. Please contact our support team before you change a user's email address in Access Evo, so we can update their Tradify username at the same time. After the change, the user will need to sign out of Access Evo and sign back in with their new email address.

Additional Information

For more info on creating staff members, see: Creating New Staff Member Users in Tradify