Xero Error:The contact with the specified contact details has been archived

Who can use this?

Platform: Web            Plan: Lite | Pro | Plus            Staff Permission: Invoicing

Issue

Error Message: Houston, we have a problem. Invoice Draft can't be sent to Xero for the following reasons: The contact with the specified contact details has been archived.

Resolution

In Xero:

  1. Go to Contacts > All Contacts
  2. Select the heading Archived
  3. Select the contact giving the erro
  4. Select Restore
  5. Go back to Tradify and try to save the draft invoice again

Additional Information

Check here for other Xero errors: Understanding Xero Error Messages

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