Xero Error - Account code does not exist or cannot be applied to items.

Who can use this?

Platform: Web            Plan: Lite | Pro | Plus            Staff Permission: Purchases

Issue

Account code 'XYZ' does not exist or cannot be applied to items.

Error Message: Houston, we have a problem. Bill XXXXXX can't be sent to Xero because of the following errors: Account code 'XYZ' does not exist or cannot be applied to items.

Resolution

  1. Go to the Bill you are trying to sent to Xero
  2. Select Reset to Draft from the Options menu
  3. Fix the incorrect Account Code on each line item or price list item
  4. Select Approve to resend the bill to Xero

Additional Information

See this help article for more Xero error messages: Understanding Xero Error Messages

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