How To Send an ETA (Estimated Time of Arrival) Text Message

Topic

Want to send a quick text to say 'I'm on my way' including an Estimated Time of Arrival? You can do this from the Tradify Mobile App. 

Instructions

1. Navigate to either the the Appointment or Job.
   
   
   
2. Tap the Message button.
3. Select "I'm on my way!".
   

   Note: This will create a text message in your phones text messaging app to send to the customers logged mobile number. The text message is sent from your phone and not from Tradify, so the text message will not appear in Tradify's Job Activity Log.

   
   
   
   
4. Adjust the text message if needed, and hit Send. 

Feature Details

• If the Messages button is greyed out - This means you don't have a mobile number saved for this customer. Head to the Customer or Job to add their mobile if you'd like to save it so you can send a ETA message.
• To determine the estimated time of arrival - make sure you have GPS switched on and the permission is enabled for Tradify in your device Settings.

Additional Information

For more information on texting, calling and emailing from the app, see here: How to Contact Customers on Tradify Mobile