Question
In the mobile app, the active list is not showing all active jobs?
Resolution
The active jobs list defaults to My Jobs on mobile, and only shows jobs assigned to yourself the Active list.
To show all active jobs (if you have admin permissions) you can change the filter:
- Select the filter icon.
- Change the Assigned to value to Anyone to show all jobs.
Staff without dispatch permission only see My Jobs. They can view and search jobs assigned to them only when the job status is active. Jobs disappear from their app when moved to an inactive status.
To fix this, go to Settings > Jobs > Job Statuses, open the status, and select Show Jobs with this status in active Jobs. See Creating a Custom Job Status.
Additional Information
Find more information on job statuses here: Tradify Job Statuses
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