How To Find Your Disappearing Tradify Mobile Notifications

Sometimes, if your mobile notifications cannot be viewed from the lock screen, your Tradify notifications may not appear on both Android and iOS devices. You cannot prevent your notifications from disappearing through Tradify.

To stop notifications from disappearing on Tradify's mobile app, you'll need to access your Notifications Store. Accessing the Notifications Store looks different depending on whether you have an iOS or Android device.

Accessing the Notifications Store on Android

1. Swipe down at the top of your screen.
2. You'll see notifications that you haven't viewed yet. These will be accessible until you view them.

Accessing the Notifications Centre on iOS/Apple 

1. Swipe down at the top of your screen.
2. On some iOS devices, you'll need to select Notifications on the screen that drops down. On others, you'll view them as soon as you scroll down. 

Once here, you can view notifications that you haven't opened yet. 

Accessing your Notifications Store on iOS.

Not Receiving Notifications Until You Open the App (Android)

If you only see your Tradify notifications after opening the app, your phone's battery settings may be preventing Tradify from running in the background. This is common on Samsung devices, but can happen on other Android phones too.

To fix this:

1. Go to your phone's Settings > Apps > Tradify > Battery, and set it to "Unrestricted".
2. Go to Settings > Battery and device care > Battery > Background usage limits. Check the "Sleeping apps" and "Deep sleeping apps" lists, and remove Tradify if it appears there. You can also add Tradify to the "Never sleeping apps" list.

After making these changes, restart your phone and check if notifications come through as expected.

Note: These steps may look slightly different depending on your phone brand and Android version, but most Android devices have similar battery optimization settings under Settings > Battery.