Slowness when using Quotes in Tradify

Issue

When viewing quotes in Tradify in certain circumstances viewing your quote may be slow.  This article will explain some changes you can make to reduce these performance issues.  

Resolution

1. Check the device you are using meets the minimum recommend specifications: Tradify's Recommended Devices & Specs
2. Sections: Check the number of sections in your Quote.  Large numbers of sections will cause slowness when scrolling through the quote.  Where possible reduce the number of sections in your quote.
3. Kits: Check if you could reduce the number of kits used in the quote.  Sometimes, if a kit only contains one or two items it is best to not use a kit and add these items separately.  
4. Kits: If you can't reduce the number of kits included, expand just one quote at a time, close that kit back before moving on around the quote to improve performance.  
5. Browser extensions: Some browser extensions (such as Grammarly or ad blockers) can slow down web pages. Try opening Tradify in an Incognito or Private browser window to see if the slowness improves. If it does, try disabling your extensions one by one to find the cause.
6. Browser cache: If pages are loading slowly, try clearing your browser cache. Make sure to clear data for all time, not just the last hour or day.
7. Images in Settings: Large images in your account settings can slow down the whole of Tradify for all users. Go to Settings > Document Theme and Settings > Emails and check that any uploaded logos or images are a reasonable size. If you have large images, try replacing them with smaller versions.

Additional Information

These tips can also help with general slowness when working on jobs or invoices in Tradify.

If you try the above actions and are still experiencing slowness, please reach out to our support team: support@tradifyhq.com