Understanding Sage Error Messages in Tradify

Learn more about the error messages you receive while using Sage in Tradify. 

Sometimes you may receive an error while attempting to post your invoices and bills to Sage, so to help you navigate around these, we've listed below the most common errors encountered & information on how you might resolve them. In case the error you've encountered is not listed here, please contact our support team - support@tradifyhq.com


The invoice does not have an address. Please add an address to this invoice or customer and try again.

Cause: The corresponding customer is missing a Postal Address
Solution: Add a Postal Address to the customer profile

 

You cannot add tax / Your business is not registered for tax / You entered a tax amount but tax rate is zero

Cause: Line items on this invoice/bill are using non-Sage tax rates

Solution: As outlined in this article Tax-related Information section

 

The CIS Deduction must be greater than 0

Cause: You have a negative CIS total on the invoice

Solution: CIS total needs to be a positive number (greater than 0)

 

Invoice total cannot be negative

Cause: You have a negative total on the invoice

Solution: Invoice total needs to be a positive number (greater than 0)

 

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