Ensuring Your Clients are Receiving Emails from Tradify

Topic

Learn more about how you can avoid your Tradify emails going to your customer's spam or junk inboxes. 

There are a wide range of spam tools and an even wider range of rules used to determine whether an email is considered "spam". If you find that some of your emails are not getting through to your clients, the first thing you should do is consider personalising the email templates you are using to make them more personalised to your business, see more on this below.

Subject Lines

Email subject lines are the first place a spam filter will look to determine whether to block the message or not. Many filters will block emails that contain the word 'quote' in the subject line! You can find a list of words known to cause issues here.

Proven way to Decrease Chances of Emails Being Sent to Spam

1. Adding your contact details, such as your phone number and/or business address. This can be helpful for your customer, but it can also help increase legitimacy of your email.

2. Further personalising - any other relevant ways you can make the email body(text) more personal, including a few brief words about the job, even make use of email template variables as see in the guide here: Email Templates in Tradify

Here are ideas/suggestions on using variables:

How your Customers can Whitelist Tradify's email domain

If you're still finding that specific clients/customers aren't receiving your emailed quotes, invoices, or purchase orders, then it's likely that Tradify's sent-from address has been marked as 'spam' by the client's email server. It's also just as likely that these emails are sitting in their corresponding spam folders.

This cannot be done from the Tradify end, but customers can add Tradify as a trusted sender by Whitelisting the email domain. Below is a guide for the 3 most common email systems. If your customer isn’t receiving your emails, share this article with them to fix the issue.

• Whitelist Tradify's email domain

Additional Information

See here for more info on emailing from Tradify: Sending emails from a common email address