Whitelist Tradify's email domain

Topic

We've listed below the required steps to whitelist Tradify's email domain within the 3 most widely used email clients. This will need to be actioned on the client's end.

Hotmail/Outlook/Windows live

1. In your Outlook inbox, click on the gear icon (which is located beside your Profile name/image)
2. From the drop-down menu, click on Options
3. This will open up a new side menu which will display on the left-hand side. Navigate this menu and click on Mail
4. Under Junk email, click on Safe Senders
5. Using the provided text field on the Safe sender's page, enter messages@tradifyhq.com and then select Add to list (+ icon)
6. Click Save (top right) and close

Gmail

1. In your Gmail inbox, click the gear icon (which is located underneath your Profile name/image)
2. From the drop-down menu, click on Settings
3. This will open up the settings page. Navigate to the Filters and Blocked Addresses page
4. Click on Create a new filter (This will open a new window)
5. In the From field, enter messages@tradifyhq.com
6. Enable this setting by clicking on Create filter with this search >>
7. Next, place a 'check' in the box next to Never send it to Spam
8. Click Create a filter to save the changes
    

Yahoo

1. In your Yahoo inbox, click on the gear icon (which is located at the top right-hand corner)
2. From the drop-down menu, click on Settings
3. In the left-hand panel, click on Filters
4. Under the heading Sort incoming messages into folders click on Add (This will open a new window)
5. In the From field (also labelled Filter Name), enter messages@tradifyhq.com
6. In the pull-down menu for Then deliver the email to the following folder, choose Inbox
7. Click Save

Business or work email addresses (Microsoft 365, Google Workspace, or your own domain)

If the email uses a business domain, the steps above might not suffice, emails can be blocked before reaching the inbox, and individual settings can't override this. In that case, ask your IT or email administrator to allow messages from messages@tradifyhq.com and notifications@tradifyhq.com at the mail server level.