Understand Tradify's GDPR compliance here.
If you have any questions, please do not hesitate to get in touch with support@tradifyhq.com.
What is GDPR?
The General Data Protection Regulation (GDPR) is a digital privacy regulation that standardises a wide range of different privacy legislation's across the EU & UK.
Put simply, GDPR gives people more rights and transparency over their personal data and how it’s used.
Here at Tradify, we’re a firm supporter of the strong data privacy and security principles that GDPR highlights, and we’ve taken the necessary steps to ensure we comply with these regulations and those that came about after Brexit. If you'd like to read more, see our terms of service and privacy policy.
Tradify and GDPR
Tradify's servers are based in the USA. Currently, and under GDPR there isn't a requirement for servers to be based in the EU. GDPR requires that, when any EU personal data is hosted or processed outside of the European Economic Area, it must remain protected to an adequate standard in line with EU law.
Tradify achieves this in a couple of ways. First, some of Tradify's EU customers' data is processed in New Zealand - recognised by the EU as an 'adequate' country (i.e. safe country) to receive and process EU personal data. Transfers to New Zealand are therefore entirely lawful under GDPR.
When we process EU customer data in other territories, like the US or Australia, we take other "appropriate safeguards" that are prescribed by the GDPR. Specifically, we rely on EU Standard Contractual Clauses (also called Model Clauses) published by the European Commission to protect EU data. These are standard form data export agreements that have been approved by the European Commission as a lawful basis for transferring personal data to non-EEA countries like the USA.
Rest assured, we continue to be active in regards to our responsibilities to protect EU (and all other users) data and will continue to take all necessary lawful measures to ensure that it does.
Does the GDPR framework affect me?
If you have customers based in the UK or EU, then yes, GDPR will apply to you. If you'd like to read more on how you might be affected, see here.
How to export and delete your data
For detailed steps on exporting or deleting your data, please see here.
Right to be forgotten
If you'd like to have your entire account data wiped, please contact our support team - support@tradifyhq.com
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