Issue:
The Xero error Houston, we have a problem is returned when trying to save and send an invoice to Xero
The Activity Log may show the message Invoice not of valid status for modification.
Resolution:
- Check in your Xero if you have the same invoice number ( if yes, you will need to copy your Invoice in Tradify to get a new unique number, or update your Integration settings to use Xero's numbering)
- Search under Business > Invoices > All with Include deleted & voided ticked. Deleted and voided invoices are hidden from the standard Xero views, so an invoice you cannot find can still be blocking the number
- If the invoice in Xero already has a payment applied to it, the payment needs to be removed in Xero before Xero will allow any change to that invoice
- You need to check if you have the same reference description in your invoice in Xero (if yes, you need to edit it )
- If you have more than one Xero organisation, make sure you are checking the organisation that Tradify is connected to
After you follow those instructions you can try to send your invoice again to Xero.
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