QuickBooks Error - QuickBooks doesn’t know what to do with some of the information you supplied.

Issue

Steps for Resolution

When QuickBooks Online (QBO) returns a generic syncing error to Tradify, follow these steps to identify and solve the issue:

1. Check for Duplicate Customer Names

• Review both Tradify and Quickbooks for duplicate customer names, including archived records.
• Also check your supplier list in case the customer name appears there as a duplicate.

2. Check for Duplicate Items

• Review Settings > Price List in Tradify for any duplicate items.
• Check Quickbooks for duplicates Price List items, including archived items.

3. Verify Tax Code Consistency

• Ensure the tax codes in Tradify match those in Quickbooks.
• Confirm that all tax codes are currently active in both systems.

4. Compare Invoice Items and Account Codes

• Open a previous invoice that synced successfully.
• Compare the items on that invoice with those on the failing invoice.
• Navigate to Settings > Price List in Tradify.
• Check which account codes are assigned to the items on the new invoice.
• Compare these account codes with those from successfully synced items.
• In QBO, verify that these account codes are:
  • Active (not archived or deleted).
  • Identical to those used in successful invoices.

Additional Information

For more information on Quickbooks errors, see here: Understanding QuickBooks Online Error Messages in Tradify