Purchase Account ID or Sales Account ID is invalid

Who can use this?

Platform: Web            Plan: Lite | Pro | Plus            Staff Permission: Settings

If Invoice or Bill is getting this error, it means there's a different account code mapping in your Tradify account. 

 

 

Resolution

  • Check your Integration Sales Account ID by going to Settings > Integration
  • Go back to your Invoice and check all account ID

  • Then make sure it match's to your Integration set up.
  • If you're using different code, go back to Settings >Price list > search for the item code

  • Check if Sales account or purchase account is populated. If not, search for the same account code then click save. 
      • It is best to remove the Sales Account/Purchase Account code then repopulate it. Please make sure not to type it in manually. 
  • Go back to your Invoice then resend it to your accounting platform.

 

Additional Information

If the issue persists, please contact support@tradifyhq.com 

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.