Using Email Payment Reminders in Tradify

Learn more about Tradify's payment reminder emails, which are part of the invoicing toolkit and can help you get paid faster. Payment Reminders send intermittent messages to your customers about their outstanding invoices. This guide will explain how to set up and use Payment Reminders, as well as important considerations to keep in mind.

Configuring Payment Reminders in Tradify

To turn on Payment Reminders for your Tradify invoices:

1. Head to Settings.
2. Select Invoices.
3. Select Payment Reminders
4. Select the Send payment reminder emails toggle. To turn this on automatically for every invoice, you'll need to toggle this on in the Document Theme you use for this invoice too. For more info, check out Using Document Themes For Invoices.

You can enable a setting in Payment Reminders to automatically mark invoices as paid when customers notify you of payment. This will add a button to the customer's invoice for them to notify you of payment. If they use this option, the invoice will be marked as paid in Tradify and the message they send will be recorded in the invoice's Activity Log. This is where they can send you a 'Paid Invoice' message.

You will receive an email notification of their payment:

You can customise the message that displays within the reminder email within the ‘Message to customer’ field. Note that the message has a maximum of 200 characters, and will display on their email here:

Using Payment Reminders in Tradify

When you create a New Invoice, scroll down to the Payment Options section and click the toggle to ‘Enable payment reminder emails on this invoice’. This setting will be off by default:

When you enable reminders, they will be sent to all email addresses included in the To: field. The customer will receive a reminder email:

• 3 days before the due date
• On due date
• 3 days after the due date
• 7 days after the due date

 Once the invoice has been marked as Paid, email reminders will stop.

Points to consider

• If you are integrated with an accounting system and reconcile your payments there, Tradify recommends using the accounting system’s payment reminder feature.
• Often payments are only reconciled against an invoice in the accounting system and not Tradify. Unless the payment is applied to the invoice in Tradify too, the customer will continue to receive payment reminders for an outstanding invoice.
• If Stripe Credit Card Payments are applied to an invoice, the reminders will stop:

• If the customer clicks the Already paid this invoice? link to say they have paid the invoice, the reminders will stop.

For any questions regarding payments reminders, please email support@tradifyhq.com