In Tradify, any replies to emails sent by staff through Tradify will go to the email address linked to the sender's Tradify account.
Since the mailing system is system-driven, the mailing facility has to work this way. If Tradify were to supplant the "from" email address with the user's email address, mail servers would flag emails sent by Tradify as spam and block them.
Can I change the 'From' email address?
There isn't a way to change the 'from' address, however, there is no need to do that.
When someone clicks reply on the email sent by Tradify it picks up the user's email address and replies to that person. So, make sure that the email address specified under the Staff Member record for each user is correct.
Changing your staff member's email address
To add or change an email address for your staff member accounts:
- Go to Settings.
- Select Staff Members.
- Simply change the email address in the field provided.
- Select Save.
Editing staff email addresses in Tradify Web.
Feel free to test the email reply process yourself by sending an email to another internal mail address you have and then click reply when you get it. The "To address" will be the User's Email Address who sent the email originally from within Tradify.