MYOB AR "Unknown Error"

MYOB AR "Unknown Error"

We've recently noticed an uptake in the user's encountering an "Unknown Error" when sending invoices and Bills to their respective MYOB accounts.

We've been in contact with MYOB's support team and they've acknowledged the issue to be related to an error in their AccountRight API. However, unfortunately, they've yet to find a solution to the issue.

As interim workarounds, you can overcome the error by doing either of the following:

Turn off "Warn for duplicate invoices in MYOB"

  1. Head over to your MYOB AR account > click on Setup > Preferences > Sales > ensure the following us unticked: "Warn for Duplicate Invoice Numbers on Recorded Sales".
  2. Head back to Tradify and re-post the original invoice that was encountering the error.

Update your invoice sequence in MYOB:

  1. Head over to your MYOB AR account >  create a new dummy invoice and Save it.
  2. Head back to Tradify and re-post the original invoice that was encountering the error.

Ensure that your Tradify invoice sequence has 8 characters:

  1. Within Tradify, navigate to Settings > Invoices.
  2. Adjust your sequence number so that it has 8 characters.
    1. Example: if the current number in your sequence is 345, adjust it to be 00000345.

Please be aware, the issue may reappear. If so, please follow the steps again to resolve. 

If you run into any problems, feel free to reach out to support and we'll be happy to help.

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