Important Note: Unless you have admin permissions, you won't be able to see or access the Subscription & Billing's page. Additionally, the same applies if you've subscribed through an accredited Tradify partner. In the event that you've subscribed through a partner, please speak with them to make these changes, or feel free to contact support@tradifyhq.com for any additional help.

Updating your Subscription User Count

Tradify's subscription charges are based off your overall user count. For this reason, it's important to keep your user count up to date when adding or deactivating users.

To access your user count, head over to Settings, select Subscription and Billing and then navigate to the "Subscription" heading.

Under Subscription, you'll see the following:

Staff Members with Login Access - relates to the total number of users with login access to Tradify (Basic users - Admin users).

Staff Members with No Access - Relates to the total number of users without login access to Tradify.

Using the fields provided, input the desired user count and then select "Update Subscription" to save your changes.