Important Note: Unless you have admin permissions, you won't be able to see or access the Subscription & Billing's page. Additionally, the same applies if you've subscribed through an accredited Tradify partner. In the event that you've subscribed through a partner, please speak with them to make these changes, or feel free to contact firstname.lastname@example.org for any additional help.
Tradify's Billing Terms
For monthly subscriptions, Tradify charges on a pro-rata basis. This means you'll always be accurately charged, regardless of any subscription changes made (i.e - user count changes). The same applies for new subscription activations and cancellations (you'll only be charged for the time used within the billing month).
Tradify invoices are released on the 2nd of every month and payment is processed on the 7th or 8th of every month (depending on where you're based in the world). Payments will automatically deduct from the credit card assigned to your account.
Tradify also bills in arrears. This means you'll always be charged for the previous months' use of Tradify. For example, the invoice for January will be released on the 2nd of February and payment will be processed on the 7th or 8th of February. We purposely do this so that you're always charged correctly (based on your monthly usage).
For yearly subscriptions, Tradify charges on an upfront basis. This means you'll be charged upfront for 12 months use of the service. For more information on yearly subscriptions, please see here.